Shipping policy
By placing an order through Scott Anthony, you confirm that you have read and agreed to our Shipping Policy.
Item in Basket
Adding an item to your basket does not reserve or guarantee the availability of that item.
Your order is confirmed only once payment has been successfully received and an order confirmation has been sent to the email address provided at checkout.
Making & Dispatch Time
Each piece is handmade to order.
Our standard making time is 4-6 weeks for pendants and 6-8 weeks for rings from receipt of your order and successful payment.
Please note that the making time does not include postage or delivery time.
This time period is required to make, finish and prepare your jewellery for dispatch. Once your order has been completed, it will be dispatched using the delivery service selected at checkout.
For example, if your jewellery takes up to 6-8 weeks to make and your selected delivery service takes 1–2 working days, you should allow up to 6-8 weeks for your jewellery to be made, plus the delivery time.
Making times are estimates and may occasionally be affected by circumstances outside our reasonable control.
If you require your jewellery by a particular date, please contact us before placing your order. We will always do our best to accommodate specific dates where possible, but a particular delivery date cannot be guaranteed unless expressly agreed with you in writing.
UK & Worldwide Shipping
We ship within the UK and to selected international destinations.
Shipping costs are not included in the product price unless specifically stated and will be calculated and displayed at checkout before payment is completed.
Available delivery services may vary depending on the destination.
UK Shipping
UK orders are shipped using the delivery service selected at checkout.
Where a tracked service is selected, tracking information will be provided once your order has been dispatched.
Delivery times quoted by the postal service or courier begin after your jewellery has been made and dispatched.
International Shipping
International orders are shipped using DHL Express where available.
DHL Express provides tracked delivery, and tracking information will be supplied once your order has been dispatched.
Estimated DHL Express delivery times are generally 2–5 working days, depending on the destination. Delivery to remote areas or locations requiring additional customs processing may take longer.
Please remember that the DHL Express delivery time begins after your jewellery has been made and dispatched and is therefore additional to the making period.
DHL Express International Shipping Rates
Our current DHL Express shipping rates are:
Europe | £20
North America | £25
Rest of World | £35
The applicable shipping cost will be confirmed at checkout before payment is completed.
Shipping rates may be subject to change.
International Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees or other charges imposed by the destination country.
These charges are not included in our shipping costs unless expressly stated at checkout and are the responsibility of the customer.
Every country has its own customs and tax rules, and these rules can change. We recommend checking with the relevant authorities in your country before placing an order.
We cannot provide a guaranteed estimate of any customs duties or taxes that may become payable.
DHL Express may contact the recipient regarding payment of applicable duties and taxes before or upon delivery.
Customs processing may also result in delays beyond the estimated delivery time.
We will provide accurate customs information for your shipment as required.
International Returns & Change of Mind
If you are ordering from outside the UK, please consider the cost of returning jewellery before placing your order.
Where a statutory right to cancel applies and you choose to return an eligible item because you have changed your mind, the cost of returning the jewellery to us is the responsibility of the customer.
This includes international return postage.
We do not provide prepaid return postage for change-of-mind returns.
We strongly recommend using a fully tracked and appropriately insured service when returning jewellery.
The customer remains responsible for the jewellery until it has been safely received by us.
This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.
Bespoke & Personalised Jewellery
Where jewellery has been specifically personalised, altered or made to a customer's individual specifications, different cancellation and return provisions may apply.
This includes items that have been engraved, personalised, specifically altered or otherwise made to an individual specification.
Where the applicable legal exception applies to goods made to a customer's specifications or clearly personalised, the statutory change-of-mind cancellation right does not apply.
Please carefully check all measurements, sizes, spellings, names, dates and other information supplied for personalised or customised jewellery before completing your order.
Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods remain unaffected.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check your billing and delivery information carefully before placing your order.
We cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.
Where reasonable costs are incurred as a result of incorrect or incomplete information supplied by the customer, those costs may be payable by the customer where permitted by law.
Refused or Unclaimed International Deliveries
If an international order is refused or left unclaimed, the delivery provider may return the parcel to us.
Where permitted by law, the customer may be responsible for reasonable costs incurred as a result of the return, including applicable return shipping costs, customs charges, duties, taxes or carrier fees.
If the customer subsequently requests that the order is resent, additional shipping charges may apply.
Nothing in this section affects any statutory cancellation or refund rights that apply to the order.
Delivery Delays
Shipping is provided by third-party postal and courier services.
Once your jewellery has been dispatched, delivery is handled by the relevant postal or courier service.
Delivery times are estimates and may be affected by circumstances including postal or courier delays, customs processing, severe weather, strikes, failed delivery attempts, incorrect address information or other circumstances outside our reasonable control.
If your order is taking considerably longer than expected, please first check the tracking information provided.
If the tracking information indicates that your parcel is delayed or there is an issue with delivery, please contact us with your order number and tracking information so that we can assist with an enquiry where reasonably possible.
Lost or Damaged Parcels
If your parcel appears to have been lost in transit or arrives damaged, please contact us as soon as possible.
For damaged deliveries, please retain the original packaging and, where possible, provide photographs of the parcel, packaging and jewellery. This may be required when investigating the matter with the delivery provider.
We will deal with lost or damaged orders in accordance with applicable consumer law and the terms of the delivery service used.
Delivery Dates & Special Occasions
As each piece is handmade to order, please allow sufficient time for both the six-week making period and the subsequent delivery period.
If you are ordering jewellery for a wedding, birthday, anniversary, holiday or other specific occasion, we strongly recommend placing your order well in advance.
We cannot guarantee delivery by a particular date unless that date has been expressly agreed with you in writing before your order is placed.
Changes to Orders
If you need to make a change to your order, please contact us as soon as possible.
Once production has commenced, changes may not be possible depending on the stage of manufacture and the nature of the requested change.
Where a requested change is possible, any additional material, production or shipping costs may apply where permitted by law.
Consumer Rights
Nothing in this Shipping Policy affects or limits any statutory rights or legal protections that cannot lawfully be excluded or restricted.
Where applicable, your statutory rights remain unaffected.