Refund policy

Last updated: 31 August 2026

By placing an order with Scott Anthony, you confirm that you have read and agreed to this policy.

All jewellery is carefully made and inspected before dispatch. Please check your order carefully before purchasing, including your ring size, engraving, personalisation, measurements, metal, gemstones and any other options selected.

Cancellations & Amendments

You have 15 minutes from placing your order to request a cancellation or amendment.

Please email info@scottanthony.co.uk within this 15-minute period. We will confirm in writing whether your request has been accepted.

Orders are processed promptly and materials may be purchased or production may begin shortly after an order is placed.

After 15 minutes, cancellations or amendments are not guaranteed. Bespoke, personalised and commissioned orders cannot normally be cancelled or amended once production has begun.

Where a change can be accommodated after this period, additional costs and/or delays may apply.

This 15-minute period does not affect any statutory cancellation rights that may apply.

UK Returns & Change of Mind

Standard, non-personalised jewellery purchased online within the UK may be returned under your statutory cancellation rights.

Where applicable, you have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the item.

Please email info@scottanthony.co.uk before returning your jewellery.

All returned jewellery must be completely unworn and in its original condition and packaging.

The customer is responsible for the cost of return postage. We strongly recommend using a tracked and insured service and keeping your proof of postage.

Bespoke, Personalised & Commissioned Jewellery

Bespoke, personalised and commissioned jewellery is made specifically to your requirements and cannot be returned for change of mind where the law permits this exclusion.

This includes, but is not limited to:

engraved jewellery;
names, initials or dates;
personalised wording;
custom or commissioned designs;
customer-specific measurements; and
significant alterations made specifically to your requirements.

This also applies where you have provided incorrect personalisation, selected the wrong option or chosen an incorrect size.

Please check all details carefully before placing your order.

This does not affect your statutory rights if an item is faulty, incorrect or not as described.

Earrings & Hygiene

For hygiene reasons, we do not accept returns of earrings or other hygiene-sensitive jewellery once they have been worn or used.

Please make sure you are happy with your purchase before wearing or using these items.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

International Orders

We ship internationally; however, we do not accept change-of-mind returns from customers outside the UK.

Please check your order carefully before purchasing.

Faulty, Damaged or Incorrect Items

Please inspect your jewellery as soon as your order arrives.

If your jewellery arrives damaged, defective, incorrect or not as described, please contact info@scottanthony.co.uk as soon as possible and, where possible, on the day of delivery.

Please provide:

your order number;
a description of the issue;
photographs of the jewellery;
photographs of the jewellery packaging; and
photographs of the outer packaging and any visible damage.

Please keep all packaging until the issue has been resolved, as this may be required as evidence for a delivery claim.

Do not attempt to repair, resize, alter, clean or have another jeweller work on the item before contacting us.

If the item needs to be returned for inspection or repair, please contact us first for the return address and instructions.

We recommend using a tracked and insured service and keeping your proof of postage.

If inspection determines that damage has resulted from accidental damage, misuse, neglect, improper care, normal wear and tear or unauthorised alteration or repair after delivery, it will not be treated as a manufacturing fault. Where appropriate, we may offer a chargeable repair, with the cost confirmed before work begins.

Your statutory rights remain unaffected.